Common Questions

What are the kennel sizes and options?

We have several kennel size options so to make things simple I have included the following table. Kennel size varies by width; all kennels are approximately 7 feet deep. Those kennels located on exterior walls have outside runs attached to the inside portion that is accessible via a doggie door (guillotine door), and are indicated by the +run notation. Need More Information...see our new Kennel Size Guide

Name Width Inside Outside Glass Door Bedding Price Range
Standard 36" Yes No Yes Standard +
Standard + Run 36" Yes Yes Yes Standard ++
Deluxe 48" Yes No Yes Standard ++
Deluxe + Run 48" Yes Yes Yes Standard +++
Executive 65" Yes Yes Yes executive ++++

Can I bring my own food and toys?

While we only provide premium food to pets staying at the resort, you are always welcome to bring your own food. If you do, please bring it in a resealable container, along with a measuring cup. While we are unable to prepare specialty foods (e.g. raw) on site, should you individually wrap such meals we can certainly feed them. Additional fees may apply for additional services. Please contact us if you have specific questions about feeding issues.

Toys are great, in fact a special toy can make your pet's stay less stressful and more enjoyable. Please mark all toys with your pet's name. We will try to return all toys and bedding that you bring, but occasionally things do happen to these items and they have to be discarded during the stay. Do not bring any toys or items that are valuable.

Is there anyone at the facility during the evening?

One of the things we thought important for pet owners when traveling is knowing that someone is nearby your pet at all times. Therefore we have a late-evening caretaker, and video monitoring, which allows us to check on your pets throughout the night when we cannot be on site.

If I stay at a hotel on the Island, can I check my dog out for some playtime on the beach?

Absolutely, we can even give him/her a bath after playing in the surf.

What happens if there is a hurricane in the gulf?

During hurricane season we have contingencies in place to safely guard your pet during their stay. During the storm season we request that you provide us with a regional contact that will take your pet should a storm threaten us from the gulf.. In the event of a mandatory evacuation of the island, all pets not placed with other facilities or alternate custodians, will evacuate with the BVPR staff. There are a additional fees if your animal is boarded during a storm related event. Animals remaining at the facility in the event of a Shelter-in-Place situation will incur a daily hazard fee. In the event of an evacuation, a daily Animal Evacuation Fee will apply that is in addition to the daily regular fee.

What is your Cancellation Policy?

For Daycare:

Day Care Cancellation Policy

Due to the high demand for our daycare services, and an increasing number of no-shows and last-minute cancellations, we have made the decision to implement the following reservation and cancellation policy. 

When our facility is booked to it's limit, we often have to disappoint our clients by adding your pup to our Wait List or by turning away business. Seldom are we able to fill a space when a daycare reservation is a no-call, no-show. These minimum cancellation periods allow us time to offer your booked space to another client. 

There is a 24 Hour Cancellation Notification Policy (By 9:00am preceding day to avoid all cancellation fees).

  • Any time between 9:00am and 5:00pm on the day before your daycare reservation = $10 fee.
  • Any cancellation after 5:00pm = $13 fee.
  • If your pup is simply a no-call, no-show then you will receive an automatic $13 cancellation fee to your account.

We appreciate your understanding regarding the necessity of this policy. 

For Boarding:

Bookings must be canceled at least one week (over 7 days) prior to the check-in date to avoid cancellation fees.

Late Cancellation Fees if you cancel... More than 7 - days prior = No cancellation Fee. Less than 7 days (but more than 3 days prior) = 33% of the original booking estimate fee.  Less than 3 days prior = 50% of the original booking estimate fee.



Location

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Business Hours

Our Regular Schedule

Galveston Office

Monday:

7:00 am-7:00 pm

Tuesday:

7:00 am-7:00 am

Wednesday:

7:00 am-7:00 pm

Thursday:

7:00 am-7:00 pm

Friday:

7:00 am-7:00 pm

Saturday:

8:00 am-5:00 pm

Sunday:

8:00 am-5:00 pm

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